Frequently Asked Questions
Everything you need to know about your TNS Hair experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused hair products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been worn or tampered with.
Are your hair extensions made from 100% human hair?
Yes, all TNS Hair extensions are crafted from 100% premium Remy human hair, ensuring the cuticles remain intact for a natural look and long-lasting shine.
Can I use heat styling tools on my extensions?
Absolutely. Since our extensions are 100% human hair, you can curl, straighten, and blow-dry them. We recommend using a heat protectant spray to maintain the longevity of the hair.
How do I choose the right color match?
We offer a free color matching service. Simply email a photo of your hair in natural lighting to our support team, and our experts will recommend the perfect shade for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.