Returns & Exchanges
At TNS Hair, we want you to love your purchase, which is why we offer a 30-day return policy for unused products in their original packaging. Please ensure all security seals remain intact to qualify for a full refund or exchange.
Initiate Your Request
Log into your customer portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original box, ensuring all accessories and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing